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	Podcast:		Customer Experience
	Episode:		Episode 30 - Lou Carbone
	Category:		Business
	Duration:		00:35:00
	Publish Date:		2010-10-12 09:00:00
	Description:		In an increasingly generic world, where customers are fickle, margins are thin and profits elusive, managing compelling experiences can make all the difference. That’s the message author and internationally acclaimed speaker Lou Carbone drives home. Recognized as the leader who launched the “experience” movement, Lou delivers a thought-provoking program focused on positive customer experiences to Fortune 500 Companies, top business schools, executive forums, sales conferences, associations and educator meetings. He’s lectured at leading institutions like the Harvard Business School, Columbia School of Business, Haas School of Business, University of California at Berkeley, Texas A&M, Boston University and many others. He is the author of the best seller book "Clued In" which is considered a must read for anyone hoping to understand the discipline.
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