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	Podcast:		Customer Experience
	Episode:		Episode 47 - Walter Willett
	Category:		Business
	Duration:		00:35:00
	Publish Date:		2011-02-27 20:00:00
	Description:		Walter is Chair of Universal Mobile Solutions, a leading marketing consulting firm specializing in mobile marketing. UMS is positioned as a leading provider of mobile marketing opportunities and solutions and is active in several verticals including medical, retail, financial, manufacturing and event management. UMS partners with leading firms in the mobile services space to deliver customized mobile marketing strategies and solutions for their clients. UMS core services revolve around three components central to any successful mobile marketing solution: strategy, sustainability and communications. Walter has a vast depth of knowledge and experience on both the front line of customer service, and in managing and developing successful customer service strategies. His vision of the customer experience has been molded in over 20 years of progressively senior roles spanning a cross section of customer-service oriented organizations in the automotive, hospitality, software development and membership services industries.
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