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	Podcast:		Customer Experience
	Episode:		Episode 54 - Bridget Duffy
	Category:		Business
	Duration:		00:32:00
	Publish Date:		2011-04-25 14:00:00
	Description:		M. Bridget Duffy, M.D., is the Chief Executive Officer at ExperiaHealth, where her mission is to assist organizations in rapidly transforming the patient experience. Prior to founding ExperiaHealth, Dr. Duffy served as Chief Experience Officer of the Cleveland Clinic—the first senior position of its kind in the nation—leading the institution in improving patient experience as its top strategic priority. She is a frequent speaker on the subject of why patient experience matters and how it impacts clinical outcomes. Her work has earned her the Quantum Leap Award for taking the risk to spur internal change in her field and has led her to be featured in HealthLeaders magazine as one of “20 People Who Make Healthcare Better.” Dr. Duffy has been an innovator in health care throughout her 20 year career. Her work has included creating one of the nation’s first Hospitalist programs. She attended medical school at the University of Minnesota, and completed her residency in internal medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota.
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