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	Podcast:		Rebel Leader with a Heart
	Episode:		#28 The biggest challenges in customer experience (Conversation with Amélie Beerens)
	Category:		Business
	Duration:		00:45:17
	Publish Date:		2020-11-16 08:00:00
	Description:		Hey there! In the last couple of years, it has become clear that customer experience has become very important in an organization. Many organizations are shifting towards more customer-centered decision making but are facing many difficulties while making this transition. In this podcast, I am joined by fellow podcaster and cx consultant Amelie Beerens. Together we talk about the challenges of this transition, how to cope with resistance to this change, and how to work with emotions within the organization. We will end the podcast by discussing the importance of having a holistic approach in this transition. RELEVANT LINKS: Free leadership quiz with personalized lessons https://www.rebelleaderwithaheart.com/quiz Amélie Beerens https://ameliebeerens.com/ REBEL LEADER WITH A HEART SHOWNOTES: https://rebelleaderwithaheart.com/28 REBEL LEADER WITH A HEART COMMUNITY: https://www.facebook.com/groups/rebelleaderwithaheart LINKEDIN: https://www.linkedin.com/in/murielle-machiels-ab09621/
	Total Play:		0