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Home > Smart People Podcast > Tema Frank - Make Customers Love You
Podcast: Smart People Podcast
Episode:

Tema Frank - Make Customers Love You
Category: Education
Duration: 00:42:45
Publish Date: 2016-07-19 03:24:50
Description: In this episode we interview digital marketing expert and customer strategist, Tema Frank. Tema has worked in marketing and customer experience for over three decades. In 2001 she founded Web Mystery Shoppers, the worlds first company to test omnichannel customer service: web, phone, chat, email and in-store. Using social media techniques before social media existed, she built a database of 75,000 mystery shoppers worldwide.
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