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Home > Postal Hub podcast > Ep 388: End-of-year special (part 2)
Podcast: Postal Hub podcast
Episode:

Ep 388: End-of-year special (part 2)
Category: Business
Duration: 00:34:48
Publish Date: 2025-12-30 22:13:00
Description:

Part 2 of 2025's end-of-year special features Jonathan Bouaziz (Kardinal), Peter Balfour (imageHOLDERS), Clemens Beckman (Greenplan), and Amanda Martinez (HubBox).

Jonathan Bouaziz, co-CEO at Kardinal, discusses the e-commerce boom and being prepared for a volatile 2026:

  • Emerging trends in cross-border fees, especially in Europe
  • How consumers might perceive the €3 fee
  • How Chinese marketplaces might adapt to changes
  • Opportunity to reinvent delivery
  • Fast, free delivery, or green delivery?
  • The attitude-behaviour gap in green delivery
  • Why can some last mile operators better adapt to shifts in the operating environment?
  • Taking control instead of being reactive

Peter Balfour, VP Postal Sales at imageHOLDERS, covers helping customers adopt self-service in the post office:

  • Getting the customer journey right
  • Educate customers on self-service solutions
  • Accessibility
  • Importance of easy-to-use software
  • Customising self-service for each post office network

Clemens Beckmann, CEO at Greenplan, discusses route optimisation:

  • Planning and execution of planned routes
  • Incorporating time windows into route management
  • Real-time updating of stop sequences
  • Helping the driver
  • Avoiding time violations

Amanda Martinez, Network Partner Director at HubBox, on out-of-home delivery and the checkout experience:

  • Offering OOH delivery at checkout in various markets
  • Improving the user experience when selecting delivery locations
  • Best practice in dynamic delivery selection
  • Remembering customer delivery preferences
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