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Home > Postal Hub podcast > Ep 352: First and last mile strategy with Royal Mail
Podcast: Postal Hub podcast
Episode:

Ep 352: First and last mile strategy with Royal Mail
Category: Business
Duration: 00:14:58
Publish Date: 2024-10-29 06:31:00
Description: Alistair Cochrane, Chief Operating Officer at Royal Mail, and Ricky McAulay, UK Operations Director at Royal Mail, discuss first and last mile strategy, including:
  • Changes at Royal Mail after the 2022 industrial dispute
  • Removing domestic air freight and moving to road or rail
  • Restructuring costs in the business, including labour rates
  • Restoring relationships and confidence with stakeholders and customers
  • Reform to Universal Service Obligation
  • Strategic importance of Royal Mail's new Super Hub
  • Reasons for locating the Super Hub in the Midlands
  • Automation, efficiency, and competitiveness
  • Diversifying Royal Mail's last mile delivery offering
  • Relationship with Post Office Ltd for delivery
  • Partnering with third-party PUDO networks
  • Parcel lockers
  • Challenges of delivering letters and parcels to remote areas
  • Importance of getting pricing right

 
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