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1.28 - overview of Harry's career.
9.28 - "how I got interested in sleep".
12.45 - communication skills - importance of effective listening.
15.17 - discussing treatment costs with patients.
17.39 - building rapport with patients.
19.44 - initial staff interaction with patients.
26.10 - establishing credibility.
27.55 - talking with patients about treatment benefits.
30.01 - what to do when patients don't accept your advice.
34.30 - attachment and putting your patient's best interests first.
45.19 - dealing with unexpected treatment outcomes.
52.02 - dealing with irate patients.
57.39 - leadership and building a culture with extraordinary staff.
1.09.14 - "what are you most proud of?"
1.12.12 - recommended learning resources. www.commhealth.com.au www.sleepwise.com.au If you enjoyed this episode please tell your podcast loving friends - word of mouth is the still the best referral method of all.
I would also be grateful if you could take the time to rate /review the podcast in your streaming platform of choice. |
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