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1.30 - Introduction and importance of emotional intelligence. 12.30 - Key communication skills for optimal relationships. 23.30 - Overcompensation by talking too much. 28.15 - Mentors and communication courses. 33.00 - Appreciating and valuing patients who put their care in your hands. 42.45 - What it looks like to have a 10/10 practice. 51.00 - How to set up a system in Level Up. 55.15 - Over-dependence on key staff members. 1.02.15 - Managing staff - check-ins and asking for feedback. https://www.commhealth.com.au/blog https://levelup.dental/ https://principle.dental/ https://www.amazon.com.au/Checklist-Manifesto-How-Things-Right/dp/0312430000 As we talked about in this episode - if you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app. I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit. |