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Home > Protect the Hustle > ChurnZero's You Mon Tsang on the link between onboarding & lower churn
Podcast: Protect the Hustle
Episode:

ChurnZero's You Mon Tsang on the link between onboarding & lower churn
Category: Business
Duration: 00:42:11
Publish Date: 2022-03-29 09:00:00
Description:

Topics discussed in this episode:

  • Innovation in customer success
  • Establishing a retention focal point 
  • Optimizing retention
  • What most companies miss with retention 
  • Who owns churn and expansion revenue.



This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space. 
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