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Home > Protect the Hustle > Gainsight’s Nick Mehta on Orchestrating Harmonious CS
Podcast: Protect the Hustle
Episode:

Gainsight’s Nick Mehta on Orchestrating Harmonious CS
Category: Business
Duration: 00:42:24
Publish Date: 2020-05-12 07:00:00
Description:

Topics covered in this episode

  • Why providing customers with a desired outcome is crucial

  • How to align customer success properly within an organization and how to measure it

  • The scoreboard Nick recommends using to help rationalize feedback

  • Customer outcomes + great customer experience = customer success


Check out the making of Nick's rap song, "Who's Fired Up?" here.

This is a ProfitWell Recur Studios production—the first media network dedicated entirely to the SaaS and subscription space.
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