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How we respond to negative feedback will have a big impact on how our business grows. The trouble is that we tend to not take kindly to negative feedback and respond with either dismissiveness, avoidance, or defensiveness. We leave a lot of value on the table when we don't embrace critique and use it to our advantage. Today we are re-airing an episode from 2 years ago that takes you through my 5 step process for responding and reacting to negative feedback in a way that opens up lines of communication, builds good will, and actually strengthens your business in the process. Let's dig in! We cover: - Why we get defensive
- The value of our staff and customers
- Deciding your response ahead of time
- Humility and self-reflection
- Refining the feedback
- Filling in missing info
- Responding with generosity
Recommended episodes: VISIT OUR SPONSORS! Pacific Barista Series Prima Coffee |
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