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	Podcast:		eCommerce MasterPlan
	Episode:		Driving Profits Through Customer Service with eDesk’s Gareth Cummings
	Category:		Business
	Duration:		00:32:21
	Publish Date:		2026-02-16 00:15:43
	Description:		Gareth Cummings is the CEO at eDesk, the AI powered customer support helpdesk for eCommerce. Used by eCommerce stores around the world, their client CarParts.com has just been named in USA Today’s list of America’s Best Customer Service 2026. In this episode, Gareth explains how eCommerce brands can use customer service, AI, and automation to increase conversion rates, improve retention, and turn support teams into profit-driving growth engines. Hit PLAY to hear: How faster replies can lift conversion rates by 50–60% ⚡ Why 30–40% of customer service queries happen before checkout
	Total Play:		0

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