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	Podcast:		eCommerce MasterPlan
	Episode:		Full Disclosure's Shirine Modad-Neill email and customer service in luxury fashion retail
	Category:		Business
	Duration:		00:35:18
	Publish Date:		2017-05-08 14:00:00
	Description:		Shirine Modad-Neill is the founder of Full Disclosure a online fashion boutique bringing customers a curated selection of luxury lingerie, sleepwear and swimwear from established and under-the-radar designers. Launched in Aug 2014, with high price points, they now 1-2 orders per day, from £50-£2000 per order. We discuss how they get 30% of their customers to buy again, their personal approach to customer service, and the power of email marketing - especially their welcome sequences. This podcast uses the following third-party services for analysis: Podsights - https://podsights.com/privacy
	Total Play:		0

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