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Podcast: Round Table China
Episode:

Has emotional labor gone too far?
Category: Society & Culture
Duration: 00:23:11
Publish Date: 2025-05-06 05:30:00
Description:

Across North American cafés, workers juggle espresso machines and emotional labor: remembering names, performing cheer, even handwriting pep talks on cups. Some customers cherish the human touch; others wonder—when does 'service with a smile' become unpaid emotional work? The invisible effort of keeping moods light and interactions pleasant often falls disproportionately on service staff. As we rethink fair compensation, perhaps it's time to ask: Should emotional labor come with a paycheck too? On the show: Heyang, Steve Hatherly & Yushun
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