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Home > BFM :: The Breakfast Grille > TDCX Making SEA The Hub Of CX Outsourcing
Podcast: BFM :: The Breakfast Grille
Episode:

TDCX Making SEA The Hub Of CX Outsourcing
Category: Business
Duration: 00:24:55
Publish Date: 2023-04-20 00:00:14
Description:

Global business process outsourcing or BPO is a 300 billion US dollar industry, with the customer experience (CX) sub-sector accounting for about a third of that pie. How is Singapore-based player TDCX carving out its niche amidst a competitive landscape and the digital transformation wave? We speak to Executive Vice President and Group CIO Byron Fernandez to find out.
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